The day started out so well, with Miles and I goofing around, talking in silly voices. I got really into talking with a French accent and Miles suggested that my ‘I Never’ for today should be to speak with a French accent all day. Was it possible? I said I’d try. But I didn’t get too far…
When I got to my office I decided to make a car rental reservation for my upcoming trip to Palm Springs. I looked at a few travel sites, but everything was much more expensive than I’d ever paid – almost $300 for 5 days instead of the $150 we’d paid last year. So I decided to try Priceline, even though a drawback with Priceline is that you can’t just make a reservation, you have to give them your credit card and pay up front. But I got a price of $220 and decided to go for it.
One second after I clicked the “Purchase” button, I checked my email for a confirmation, and noticed an email from my friend, who is traveling with me, that said her husband was able to make a reservation for just $150. Dang it!
So I called Priceline up – not two minutes after I’d made the reservation – and begged them to cancel it. They refused. I was on the phone for about 15 minutes, but the lady I spoke to wouldn’t budge, no matter how I pleaded. She said that there are absolutely no refunds. I asked her if she’d ever given a customer a refund and she replied “I can only address your issue.” She said wouldn’t transfer me to anyone else to talk to. So, after trying every angle I could imagine, I gave up.
I thought briefly of calling my credit card company and seeing if they could help me, but I really didn’t want to spend any more time on this problem. Instead I decided I would never ever ever ever use Priceline again. Never! They ruined my morning which had started out so well. The ruined my ‘I Never’ since there was no way I was going to argue with them in a fake French accent. And I am baffled as to why they wouldn’t help me in the slightest. Obviously they are not the cheapest option.